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Sumo Logic App for DocuSign

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The Sumo Logic app for DocuSign helps you monitor and secure your DocuSign account by providing real-time actionable insights into critical events, alerts, and user activity, allowing you to identify and address potential security threats before they can cause harm. With the DocuSign app, you can also protect data loss, identify suspicious activity, maintain the security of your DocuSign account, and prevent data breaches - all from a single, centralized platform.

The app leverages the DocuSign Monitor API to collect and analyze data from your DocuSign account, including document access and modification, user activity, authentication activity, and system events. You can set up custom alerts for critical events and user activity, and receive notifications in real-time when potential security threats are detected.

With the DocuSign App, you can:

  • Monitor who accesses and changes important documents and detect any instances of unauthorized access or modifications to sensitive documents.
  • Monitor user actions to identify any suspicious behavior, including attempts to access unauthorized data or engage in malicious activity.
  • Monitor login activity to identify any abnormal or suspicious login attempts or unusual patterns of activity.
  • Monitor system events for any signs of anomalies or potential security threats.
  • Protect data loss by closely monitoring access, changes, and unauthorized activity.
  • Analyze user behavior to identify potential security threats by looking for deviations from normal patterns of activity.

Log Types

The DocuSign App for Sumo Logic uses Events and Alerts data to generate logs that can be used for monitoring and analysis.

Sample Log Messages

Sample Events Log Message
{
"timestamp":"2023-03-03T09:10:06.0512813Z",
"eventId":"a8010d32-b9f5-4948-9195-50c867d7c3a5",
"site":"DEMO",
"accountId":"8949bd2a-f1fc-4c95-ae8e-9e294b2af5b7",
"organizationId":"9e294b2af5b7-f1fc-4c95-8949bd2a",
"userId":"9cfb472b-ef1f-4116-8df2-17c53841fd6c",
"integratorKey":"##DOCUSIGN_INTERNAL_NOT_USED##",
"userAgent":"",
"ipAddress":"162.248.186.11",
"ipAddressLocation":{
"latitude":47.6,
"longitude":-122.33,
"country":"india",
"state":"gujarat",
"city":"akota"
},
"object":"Account",
"action":"UserAdded",
"property":"",
"field":"",
"result":"",
"source":"API",
"referencedUserId":"2020ac66-26b5-4367-aff3-f33bd9a007b7",
"proxyStatus":"",
"proxyType":"",
"proxyLevel":"",
"latitude":47.6,
"longitude":-122.33,
"city":"akota",
"state":"gujarat",
"country":"india",
"data":{
"AffectedUserId":"2020ac66-26b5-4367-aff3-f33bd9a007b7",
"AffectedMembershipId":"4da49358-8de5-4f62-9e9a-6029259723bc",
"PermissionProfileId":"14414475"
}
}
Sample Alerts Log Message
{
"timestamp":"2023-02-20T10:42:19.8996904Z",
"eventId":"285e7634-07fd-4877-ac12-b921d0e4b626",
"site":"DEMO",
"accountId":"",
"organizationId":"7f46f1ee-828e-41d4-9d85-755fa1814fd4",
"userId":"9cfb472b-ef1f-4116-8df2-17c53841fd6c",
"integratorKey":"",
"userAgent":"",
"ipAddress":"103.108.207.58",
"ipAddressLocation":{
"latitude":23.02,
"longitude":72.57,
"country":"india",
"state":"gujarat",
"city":"ahmedabad"
},
"object":"Alert",
"action":"IpAddressOutsideAllowedRanges",
"property":"",
"field":"",
"result":"",
"source":"Other",
"referencedUserId":"",
"proxyStatus":"",
"proxyType":"",
"proxyLevel":"",
"latitude":23.02,
"longitude":72.57,
"city":"ahmedabad",
"state":"gujarat",
"country":"india",
"data":{
"EventIds":[
"16b4a651-1e21-42a3-90ea-f5227224b591",
"1addc090-d227-4166-a279-dc6c5277247b",
"1e0f0d65-ab89-4b74-9f85-6f80b0cd59b4",
"205bb7fe-bada-4331-bfcb-73a81d0bebfd",
"260ff2b6-c818-409a-813b-91d4b5afee27",
"374f01a9-c86e-4600-b8e5-d20cd699fc65",
"3a28a286-b041-42e8-aaac-fdb8234951f1",
"3bc218bd-b8d6-4861-b471-f642c4b5aaca",
"40c2e748-bd09-45c9-958b-e89e3280f716",
"44badf68-6b7b-4294-b6bb-e1943dc0095b",
"88cd1d2f-87a5-49e5-92cf-39cdf9550be1",
"897bf5dc-2902-4270-a67e-dfd25fe98893",
"9cc9a7f1-a853-45ab-95c1-22c7e7834e1d",
"aaf22d31-9afa-48f3-880e-6287e4179daf",
"b4cc9614-6606-4fd9-86df-fad67b2f6181",
"de8ebe47-9e94-42e4-86db-4d56f882ab0a",
"e9e27037-213f-46db-9976-2b22c1b36bc9",
"f767e823-9722-49ef-8da5-b0d9f8dd13b6"
],
"Count":"18"
}
}

Sample Queries

This section contains the sample queries of both the Events and Alerts.

User Access Controls
_sourceCategory="docusign_src"
| json "object","userId","eventId","action","property","source","ipAddressLocation.latitude","ipAddressLocation.longitude","result","ipAddressLocation.city","ipAddressLocation.state","ipAddressLocation.country","data" as object,user_id,event_id,action,property,source,latitude,longitude,result,city,state,country,data nodrop
| where object matches "{{object}}" and action matches"{{action}}" and source matches"{{source}}"
| where country matches "{{country}}" or isNull(country)
| where object matches("*Account*") or object matches("*Connect*") or object matches("*User*") or object matches("*PermissionSet*")
| where action matches("*Updated*")
| count_distinct(event_id) by _messageTime,object,action,property,data,source,result,city,state,country
| formatDate(toLong(_messageTime), "dd-MM-yyyy HH:mm:ss") as time
| if(isBlank(property),"nil",property) as property
| top 100 time,object,action,property,data,source,result,city,state,country by time
Alerts by Severity Over Time
_sourceCategory="docusign_src"
| json "object","userId","eventId","action","property","source","ipAddressLocation.latitude","ipAddressLocation.longitude","result","ipAddressLocation.city","ipAddressLocation.state","ipAddressLocation.country" as object,user_id,event_id,action,property,source,latitude,longitude,result,city,state,country nodrop
| where object matches "{{object}}" and action matches"{{action}}" and source matches"{{source}}"
| where country matches "{{country}}" or isNull(country)
| where object matches("*Alert*")
| lookup alert,object,ds_action,description,severity,severity_id from https://sumologic-app-data.s3.amazonaws.com/docusign_alert_lookup.csv on action = ds_action
| if(isNull(severity),"low",severity) as severity
| where severity matches "{{severity}}"
| timeslice 1d
| count_distinct(event_id) as frequency by _timeslice,severity
| fillmissing timeslice,values all in severity
| transpose row _timeslice column severity as low, medium, high

Installing the DocuSign App

Before you begin, collect logs from DocuSign API and ingest them into Sumo Logic. Refer to the DocuSign API Cloud-to-Cloud Integration to create the source and use the same source category while installing the app.

To install the app:

  1. From the Sumo Logic navigation, select App Catalog.
  2. In the Search Apps field, search for and then select your app.
    App_Catalog.png
  3. Optionally, you can scroll down to preview the dashboards included with the app. Then, click Install App (sometimes this button says Add Integration).
    note

    If your app has multiple versions, you'll need to select the version of the service you're using before installation.

  4. On the next configuration page, under Select Data Source for your App, complete the following fields:
    • Data Source. Select one of the following options:
      • Choose Source Category and select a source category from the list; or
      • Choose Enter a Custom Data Filter, and enter a custom source category beginning with an underscore. For example, _sourceCategory=MyCategory.
    • Folder Name. You can retain the existing name or enter a custom name of your choice for the app.
    • All Folders (optional). Default location is the Personal folder in your Library. If desired, you can choose a different location and/or click New Folder to add it to a new folder.
  5. Click Next.
  6. Look for the dialog confirming that your app was installed successfully.
    app-success.png

Once an app is installed, it will appear in your Personal folder or the folder that you specified. From here, you can share it with other users in your organization. Dashboard panels will automatically start to fill with data matching the time range query received since you created the panel. Results won't be available immediately, but within about 20 minutes, you'll see completed graphs and maps.

Viewing the DocuSign Dashboards

All dashboards have a set of filters that you can apply to the entire dashboard, as shown in the following example. Click the funnel icon in the top dashboard menu bar to display a scrollable list of filters that are applied across the entire dashboard.

You can use filters to drill down and examine the data on a granular level. Filters include client country, client device type, client IP, client request host, client request URI, client request user agent, edge response status, origin IP, and origin response status.

Each panel has a set of filters that are applied to the results for that panel only, as shown in the following example. Click the funnel icon in the top panel menu bar to display a list of panel-specific filters.

DocuSign - Overview

DocuSign - Overview dashboard gives you information about the records of recently added users and administrators. It gives insights regarding total alerts fired, new templates created, envelopes signed, documents downloaded, and new groups created in the organization. It also provides geo-location and trends of all the events. The App visualizes the distribution of all the operations happening in the organization.

In addition to the above, the App summarizes the most frequent events, alerts, sources, activities from high-risk countries, and document modifications. Overall, this dashboard offers comprehensive information about the team's activity and facilitates efficient monitoring of various important events.
docusign-overview.png

DocuSign - Alerts

DocuSign - Alerts dashboard keeps track of when some bulk action is performed or multiple login sessions from different locations happen. Also, it gives you insights about high, medium, and low alerts. It further summarizes all the alerts based on their severity over time.
docusign-alerts.png

DocuSign - Users

DocuSign - Users dashboard gives you detailed information regarding the operations performed by the users of the organizations. It gives you the geo-locations of all the user logins and login activity from high-risk locations. Also, it gives visibility into user login activity and distribution of sources of user activity. Furthermore, it summarizes the critical updates in settings, roles, and permissions.
docusign-users.png

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