Webex

The Sumo Logic app for Webex provides comprehensive monitoring and analysis of Webex environments, offering real-time visibility into security events, user activities, and system health. This app includes pre-built dashboards and queries that help organizations quickly identify and respond to security incidents, track user behaviors, manage device activities, and ensure compliance. With detailed insights into login events, authorization activities, device management, and administrative actions, this app enhances operational efficiency and strengthens security postures by providing actionable intelligence.

Log type

This app uses Sumo Logic’s Webex Source to collect Admin Audit events from the Webex platform.

Sample log messages

Admin Audit Events

{
  "items": [
    {
      "data": {
        "actorOrgName": "Acme Inc.",
        "targetName": "Acme Inc.",
        "eventDescription": "An Admin logged in",
        "actorName": "Joe Smith",
        "actorEmail": "joe@example.com",
        "adminRoles": [
          "User",
          "Full_Admin",
          "id_full_admin"
        ],
        "trackingId": "ATLAS_6f23a878-bcd4-c204-a4db-e701b42b0e5c_0",
        "targetType": "TargetResourceType.ORG",
        "targetId": "NWIzZTBiZDgtZjg4Ni00MjViLWIzMTgtYWNlYjliN2EwZGFj",
        "eventCategory": "EventCategory.LOGINS",
        "actorUserAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36",
        "actorIp": "128.107.241.191",
        "targetOrgId": "Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi85NmFiYzJhYS0zZGNjLTExZTUtYTE1Mi1mZTM0ODE5Y2RjOWE",
        "actionText": "Joe Smith logged into organization Acme Inc.",
        "targetOrgName": "Acme Inc."
      },
      "created": "2019-01-02T16:58:36.845Z",
      "actorOrgId": "Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi85NmFiYzJhYS0zZGNjLTExZTUtYTE1Mi1mZTM0ODE5Y2RjOWE",
      "id": "MjQ0ODhiZTYtY2FiMS00ZGRkLTk0NWQtZDFlYjkzOGQ4NGUy",
      "actorId": "MjQ4Njg2OTYtYWMwZC00ODY4LWJkMjEtZGUxZDc4MzhjOTdm"
    }
  ]
}

Sample queries

Total Audit Events

_sourceCategory="cisco_webex"
| parse "\"id\": \"*\"" as event_id nodrop
| parse "\"eventDescription\": \"*\"" as event_description nodrop
| parse "\"targetType\": \"*\"" as target_type nodrop
| parse "\"targetId\": \"*\"" as target_id nodrop
| parse "\"targetName\": \"*\"" as target_name nodrop
| parse "\"eventCategory\": \"*\"" as event_category nodrop
| parse "\"created\": \"*\"" as created_time nodrop
| parse "\"actionText\": \"*\"" as action_text nodrop
| parse "\"actorId\": \"*\"" as actor_id nodrop
| parse "\"actorName\": \"*\"" as actor_name nodrop
| parse "\"actorEmail\": \"*\"" as actor_email nodrop
| parse "\"actorOrgId\": \"*\"" as actor_org_id nodrop
| parse "\"actorOrgName\": \"*\"" as actor_org_name nodrop
| parse "\"actorUserAgent\": \"*\"" as actor_user_agent nodrop
| parse "\"actorIp\": \"*\"" as actor_ip nodrop

// global filters
| where event_category matches "{{event_category}}"
| where event_description matches "{{event_description}}"

| count

Set up collection

To set up the Webex Cloud-to-Cloud Integration for the Webex app, follow the instructions provided here. These instructions will guide you through the process of creating a source using the Webex Source category, which you will need to use when installing the app. By following these steps, you can ensure that your Webex app is properly integrated and configured to collect and analyze your Webex data.

Installing the Webex app

This section has instructions for installing the Webex app for Sumo Logic and descriptions of each of the dashboards.

To install the app, do the following:

1. Select App Catalog.
2. In the 🔎 Search Apps field, run a search for your desired app, then select it.
3. Click Install App.
   note

   Sometimes this button says Add Integration.

4. Click Next in the Setup Data section.
5. In the Configure section of your respective app, complete the following fields.
   1. Key. Select either of these options for the data source.
      • Choose Source Category and select a source category from the list for Default Value.
      • Choose Custom, and enter a custom metadata field. Insert its value in Default Value.
6. Click Next. You will be redirected to the Preview & Done section.

Post-installation

Once your app is installed, it will appear in your Installed Apps folder, and dashboard panels will start to fill automatically.

Each panel slowly fills with data matching the time range query and received since the panel was created. Results will not immediately be available, but will update with full graphs and charts over time.

Viewing Webex dashboards​

All dashboards have a set of filters that you can apply to the entire dashboard. Use these filters to drill down and examine the data to a granular level.

• You can change the time range for a dashboard or panel by selecting a predefined interval from a drop-down list, choosing a recently used time range, or specifying custom dates and times. Learn more.
• You can use template variables to drill down and examine the data on a granular level. For more information, see Filtering Dashboards with Template Variables.
• Most Next-Gen apps allow you to provide the scope at the installation time and are comprised of a key (_sourceCategory by default) and a default value for this key. Based on your input, the app dashboards will be parameterized with a dashboard variable, allowing you to change the dataset queried by all panels. This eliminates the need to create multiple copies of the same dashboard with different queries.

Overview

The Webex - Overview dashboard provides a holistic view of all critical activities within the Webex environment. It summarizes total audit events, device creation, deletion, reboot status, and user management activities including creation, deletion, and updates. The dashboard categorizes events by type, user agent, and administrator actions, displaying trends over time and geographical locations of events. It includes a section for recent events, highlighting the immediate actions taken within the system. This dashboard aids administrators in maintaining an overview of operational status and identifying any anomalies or unusual activities promptly.

Security Events

The Webex - Security Events dashboard in Sumo Logic offers a detailed view of security-related activities within the Webex environment. It tracks changes in Multi-Factor Authentication (MFA) status, remote access events, login activities, and authorization events over time. The dashboard includes sections for recent login and authorization code events, recent deactivated and reactivated users, and activities on allow and deny lists. Additionally, it provides insights into external admin additions and accounts assigned to external users. This dashboard provides information about potential security issues and helps in proactive incident management.

Upgrade/Downgrade the Webex app (Optional)

To update the app, do the following:

1. Select App Catalog.
2. In the Search Apps field, search for and then select your app.
   Optionally, you can identify apps that can be upgraded in the Upgrade available section.
3. To upgrade the app, select Upgrade from the Manage dropdown.
   1. If the upgrade does not have any configuration or property changes, you will be redirected to the Preview & Done section.
   2. If the upgrade has any configuration or property changes, you will be redirected to Setup Data page.
      1. In the Configure section of your respective app, complete the following fields.
         • Key. Select either of these options for the data source.
           • Choose Source Category and select a source category from the list for Default Value.
           • Choose Custom and enter a custom metadata field. Insert its value in Default Value.
      2. Click Next. You will be redirected to the Preview & Done section.

Post-update

Your upgraded app will be installed in the Installed Apps folder, and dashboard panels will start to fill automatically.

note

See our Release Notes changelog for new updates in the app.

To revert the app to a previous version, do the following:

1. Select App Catalog.
2. In the Search Apps field, search for and then select your app.
3. To version down the app, select Revert to < previous version of your app > from the Manage dropdown.

Uninstalling the Webex app (Optional)

To uninstall the app, do the following:

1. Select App Catalog.
2. In the 🔎 Search Apps field, run a search for your desired app, then select it.
3. Click Uninstall.