Close or Cancel a Sumo Logic Account (Free, Trial, or Paid Plans)

This guide explains how to permanently close a Sumo Logic Free or Trial account by deleting your organization. It also outlines the steps to cancel a paid account, such as Essentials or Enterprise.

info

Any financial obligations outlined in your contract remain in effect even if your account is closed or canceled.

Close a Sumo Logic Free or Trial account

Owners of Sumo Logic Free or Trial accounts can permanently delete their organization, removing all users, data, and access to Sumo Logic. This process will also log you out as a user.

1. Navigate to your Account Overview.
   • Classic UI. Navigate to Administration > Account > Account Overview.
   • New UI. Navigate to Administration > Account > Account Overview, or use the Go To... menu to select Account Overview.
2. At the top of the page, click the Details icon.
3. Select Delete this Organization from Sumo Logic?, then click Delete Org.
4. In the confirmation dialog, type DELETE to confirm.
5. Click Delete Org.

warning

Deleting your organization is permanent and removes all users, data, and the account itself. This action cannot be undone.

If you have a self-service trial account, it will automatically convert to a Free plan at the end of the trial period (typically 30 days) if you do not upgrade to a paid subscription.

Cancel a Sumo Logic licensed account

To cancel a paid Sumo Logic account, such as Essentials or Enterprise, submit a request to Sumo Logic Support. Our team will process your request promptly.