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Create and Manage Organizations (Service Providers)

Availability

Account TypeAccount Level
CreditsEnterprise Operations, Enterprise Security, Enterprise Suite
note

This feature is not enabled by default. If you’d like to have it enabled, contact your Sumo Logic Account Executive.

This topic has information about Sumo Logic’s Organizations (“Sumo Orgs”) feature for Sumo Logic Service Providers. Sumo Orgs allows you to logically group, provision, and centrally manage and monitor the credits usage of multiple orgs. We use the term parent org to refer to the org from which you create and manage orgs, and child orgs to refer to the orgs you create. 

As a Service Provider, you can create two types of child orgs:

  • You can create POV (Proof of Value) Trial orgs for your prospects to access in order to evaluate Sumo Logic. For more information, see About POV Trial orgs.
  • You can create child orgs, either for use within your own company or for customers who are not going to trial Sumo Logic before subscribing.

In either case, the child orgs you create will be the same plan type as the parent org. For example, if you have an Enterprise Suite plan, the child orgs you create will also be Enterprise Suite accounts. 

When you create a child org, you provision it with credits, based on the ingest volume you estimate for the org. We refer to the different flavors of ingest—Continuous Log Ingest, Frequent Log Ingest, and so on—as product variables. When you provision a child org you use a Credits Calculator to estimate and allocate required credits for each product variable.

We refer to your estimates of ingest capacity required for each product variable as baselines. Sumo Logic’s throttling multipliers for logs and metrics are based on these estimates. (For example, if you estimate 1GB usage for logs and specify that as the "baseline" when you create the org, Sumo Logic will start throttling when ingestion to the org reaches 4 to 10 times the baseline. The multiplier depends on your account size.)

Users that have the required role capabilities can create child orgs under a parent org, and manage and monitor the allocation and consumption of Sumo Logic credits across orgs, and for each child org. This functionality is available in the Sumo Logic UI at Administration > Organizations and also in the Organizations Management API.

About Cloud SIEM provisioning

You can enable and provision Cloud SIEM for a child org. Note that the process of provisioning Cloud SIEM can take up to 24 hours. For more information, see Monitor Cloud SIEM Provisioning, below.

Requirements for creating and managing orgs

There are several role capabilities that are required to work with orgs:

  • View Organizations. This capability is required to view the Organizations UI.
  • Create Organizations. This capability is required to create or provision child organizations.
  • Change Credits Allocation. This capability is required to change the credits allocation and baselines for a child organization. 
  • Create Trial Organizations. This capability is required to create and provision trial organizations. 
  • Upgrade Trial Organizations. This capability is required to upgrade POV Trial organizations. 
  • Upgrade Trial Organizations. This capability is required to deactivate POV Trial organizations. 

About POV Trial orgs

POV Trial orgs you create will have a 45 day trial period. POV Trial orgs will be provisioned with the following ingestion limits.

  • 5 GB Continuous Tier ingest
  • 5 GB Frequent Tier ingest
  • 5 GB Infrequent Tier ingest
  • 5,000 metric data points per minute (DPM) 
  • 5 GB traces ingestion
  • 5 GB Cloud SIEM ingest
note

The credits associated with the trial org allocations don’t impact the parent org’s credits allocation.

You can upgrade a trial org by editing the org and changing the Plan Type. When you upgrade a POV Trial org, if the org is in a different Sumo Logic deployment from the parent org, the Credits çalculator may add a deployment factor, which is a percentage upcharge that varies by deployment.

The plan gets downgraded to Free plan with limitations once the 45-day POV trial period is over. To prevent this from happening, Sumo Logic provides indicators about the expiration date in two different places on the platform.

  • View details for the selected organizations. You can see the Plan Expiry date with information about the downgrading of your plan in the view details side panel for the selected organizations. This tooltip is different for CSV and Non-CSV provisioned child org.
  • Child org table. If the number of days left for expiry is less than 14, a warning icon with the expiry date will be shown against the respective organizations, and the information about downgrading your plan will turn into a warning with the same message.
info

If your CSE POV trial plan is downgraded to the free plan, your CSE access will be disabled and your data will be erased after seven days.

For more information, see Upgrade a POV Trial org below.

Create a POV Trial org

This section has instructions for creating a POV Trial org. 

note

After you create a child org, you can’t delete it.

  1. Go to Administration > Organizations.
  2. Click + Add Organization.
    orgs-page.png
  3. The Create New Organization pane appears.
    create-new-org-sp.png
  4. Organization Name. Enter a unique name for the org.
  5. Account Owner Email. Enter the name of the account owner.
  6. Account Owner First Name. Enter the account owner’s first name.
  7. Account Owner Last Name. Enter the account owner’s last name.
  8. Deployment. Select a Sumo Logic deployment from the list. 
  9. Plan Type. By default, “POV Trial” is selected. Leave it selected. 
  10. Click View Allocation.
  11. The Baselines popup appears, and displays the ingest limits for a POV Trial org. You cannot change the limits.
    pov baselines
  12. Click Done.
  13. Click Save to save the new org.

Upgrade a POV Trial org 

  1. Go to Administration > Organizations.
  2. Click the row for the trial org you want to upgrade.
    org-to-update.png
  3. The right pane appears with information about the org. Click Edit.
    edit-option.png
  4. In the edit pane, click Plan Type, and choose the Enterprise plan that appears as an option.
    upgrade-plan.png
  5. A warning message is shown that says you won’t be able to downgrade the org once you upgrade it.
    plan-selected.png
  6. Click Allocate Credits.
  7. The Credits Calculator appears.
    calculator
  8. Continuous Log Ingest. Enter estimated daily ingestion to the Continuous Tier.
  9. Frequent Log Ingest. Enter estimated daily ingestion to the Frequent Tier.
  10. Infrequent Log Ingest. Enter estimated daily ingestion to the Infrequent Tier.
  11. Metrics. Enter estimated daily metric data points per minute (DPM) ingestion.
  12. Tracing. Enter estimated daily ingestion of traces.
  13. Cloud SIEM. Click the checkbox to enable Cloud SIEM.
  14. If you enable Cloud SIEM, the Cloud SIEM Log Ingest field appears.
  15. Enter a value in GB.
    note

    Provisioning Cloud SIEM can take up to 24 hours. See Monitor Cloud SIEM Provisioning, below.

  16. As you enter the ingestion estimates, the number of credits required for the ingestion levels is incremented.
    calculator
  17. Click Use This Allocation.

Update an org's credits allocation

You can update an Enterprise org’s credits allocation, but not a Trial POV org.

  1. To change an org's credits allocation
  2. Go to Administration > Organizations.
  3. Click the row for the org you want to edit.
  4. Click Edit in the right hand pane.
    edit-org-3.png
  5. Click Modify Allocation.
    modify
  6. The Credits Calculator appears.
  7. Follow steps in Upgrade a POV Trial org to finish.

Deactivate a POV Trial org

To deactivate a POV Trial org

  1. Go to Administration > Organizations.
  2. Click the row for the trial org you want to deactivate.
  3. Click the three-dot kebab menu and choose Deactivate.
    deactivate.png

Monitor Cloud SIEM provisioning

Provisioning Cloud SIEM can take up to 24 hours. You can determine provisioning status on the Administration > Organizations page. Until the provisioning is complete, you'll see a spinner and message that indicates the process is on-going.

status

Monitor credits allocation and usage

This section has information about how you can monitor credit allocations and consumption across all your orgs, and for each child org. You can view the usage by orgs and child orgs on the Account Overview page.

  • The Credit Allocation tile indicates the total number of credits allocated.
  • The Total Credit Usage tile shows amount of credits consumed out of the total allocated credits.
  • The Usage Forecast tile indicates the total consumption of the credits by the end of contract period according to the current consumption rate.

View overall credit usage by category

You can view the aggreagte usage for all child orgs across usage category in the Overall Usage tab on the Account Overview page. Usage for the following categories is shown:

  • Continuous Ingest. Credits used for logs ingested into the Continuous Tier.
  • Frequent Ingest. Credits used for logs ingested into the Frequent Tier.
  • Infrequent Ingest. Credits used for logs ingested into the Infrequent Tier.
  • Infrequent Scan. Credits used to scan data for Infrequent Tier searches.
  • Tracing Ingest. Credits used for traces ingested.
  • Metrics Ingest. Credits used for metrics ingested.
  • Storage. Credits used for log storage in the Continuous and Frequent Tiers.
  • Cloud SIEM Ingest. Credits used for logs ingested into Cloud SIEM.
  • Infrequent Storage. Credits used for log storage in the Infrequent Tier.
  • Promotional categories. For more information, see Monitoring Promotional Credit usage.

By clicking the Download Report button, you can download the org usage data in csv format for further analysis and reporting. You can also download the detailed child org usage data in csv format by clicking Download Detailed Credit Usages from the kebab icon next to the Download Report button.

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View child credit usage by category

You can view the usage of individual child orgs in the Child Orgs tab on the Account Overview page. Usage for the following categories is shown:

  • The Allocated Credits column indicates the total number of credits allocated to the selected child org.
  • The Total Credits Used column indicates the total amount of credits consumed for the selected child org.
  • The Usage % column indicates the percentage of overall subscription credits that was allocated to a child org has been consumed.
  • The Forecast column indicates the percentage of total consumption of the credits by the end of contract period according to the current consumption rate for a selected child org.
  • The Usage % Change column indicates the difference in credit usage by your child organisations over time. For example, if you choose the date from Jan 1 to Jan 7, it will show the usage difference between Dec 25 to Dec 31 and Jan 1 to Jan 7 for each child organisation.

By clicking the Download Report button, you can download the child org usage data in csv format for further analysis and reporting.

your description

By clicking any of the selected child orgs, a side panel opens up in which you can view the individual usage for the following categories:

  • Continuous Ingest. Credits used for logs ingested into the Continuous Tier for the selected child org.
  • Frequent Ingest. Credits used for logs ingested into the Frequent Tier for the selected child org.
  • Infrequent Ingest. Credits used for logs ingested into the Infrequent Tier for the selected child org.
  • Infrequent Scan. Credits used to scan data for Infrequent Tier searches.
  • Tracing Ingest. Credits used for traces ingested for the selected child org.
  • Metrics Ingest. Credits used for metrics ingested for the selected child org.
  • Storage. Credits used for log storage in the Continuous and Frequent Tiers for the selected child org.
  • Cloud SIEM Ingest. Credits used for logs ingested into Cloud SIEM for the selected child org.
  • Infrequent Storage. Credits used for log storage in the Infrequent Tier for the selected child org.

By clicking the Download Report button, you can download the selected child org usage data in csv format for further analysis and reporting.

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Access a child org

If a custom subdomain has been configured for a child org, and you have an account in the org, you can access it from the Organizations UI.

  1. Go to Administration > Organizations.
  2. Click the row for the org you want to access.
  3. Click Access Organization in the right hand pane.
    access org

View baselines

Your estimates of ingest capacity required for each product variable are called as baselines. Sumo Logic’s throttling multipliers for logs and metrics are based on these estimates, you can access it from the Organizations UI.

  1. Go to Administration > Organizations.
  2. Click the row for the org you want to check the baselines.
  3. Click View the organization baselines here at the bottom of the right hand pane.
    baselines_1
    baselines_2

Audit logging for organizations

This section has examples of the messages Sumo Logic writes to the Audit Event Index when you create, deactivate, and update an org.  

OrganizationCreated

{"operator":{"email":"PF6gIXhGj33LzP8Ba7kzJkL9EAtz6RuSMYHHKnqbEICUz7PITMdceGFRdQESZ2JwpL7BSbGaOaUYmgADz3USgExa7egWZ8UY2wmm","id":"000000000AEE3701","interface":"INTERNAL","sessionId":"no_session","sourceIp":"54.177.241.252","type":"UserContext"},"organizationIdentity":{"email":"pjain+1ljjjjjlwasdk@sumologic.com","organizationName":"akjdhfjkhwqiue","firstName":"kajsdfh","lastName":"sakjdsh","orgId":"000000000AF45F28","deploymentId":"nite"},"subscriptionDetails":{"startDate":{"year":2020,"month":12,"day":16},"endDate":{"year":2021,"month":5,"day":11},"plan":"SUMO-ENT-SUI","credits":4388,"baselines":{"continuousIngest":1,"continuousStorage":30,"frequentIngest":1,"frequentStorage":30,"infrequentIngest":1,"infrequentStorage":30,"infrequentScan":0,"metrics":1,"cseIngest":0,"cseStorage":0}},"eventType":"Audit","severityLevel":"Info","accountId":"000000000AE07391","eventId":"67718e94-a8a3-4478-b778-975cd0e18e55","eventName":"OrganizationCreated","eventTime":"2020-12-17T04:59:05.584Z","eventFormatVersion":"1.0 beta","subsystem":"organizations"}

OrganizationUpdated

{"operator":{"email":"rmVOQ8CwUBuxqDydSLIV2ZljEogPcR7fwZiIShCBldZ5jhEl1c4wLHJhL1j6xkzVPVuqVJFf1c5VUvOMESv4ieY0xrxuVET6JXTw","id":"000000000B0858AE","interface":"INTERNAL","sessionId":"no_session","sourceIp":"122.181.102.148","type":"UserContext"},"organizationIdentity":{"email":"fkonkpjg3z@mail.peaksum.com","organizationName":"QEV9Z3Z","firstName":"ne3ieXF","lastName":"85lZdXD","orgId":"000000000AF35705","deploymentId":"nite"},"from":{"continuousIngest":200,"continuousStorage":30,"frequentIngest":200,"frequentStorage":30,"infrequentIngest":200,"infrequentStorage":30,"infrequentScan":0,"metrics":200,"cseIngest":0,"cseStorage":0},"to":{"continuousIngest":201,"continuousStorage":30,"frequentIngest":200,"frequentStorage":30,"infrequentIngest":200,"infrequentStorage":30,"infrequentScan":0,"metrics":200,"cseIngest":0,"cseStorage":0},"eventType":"Audit","severityLevel":"Info","accountId":"000000000AE07391","eventId":"2f816b83-3f10-434f-b5b9-e73aa223fd5d","eventName":"OrganizationUpdated","eventTime":"2020-12-16T11:29:53.428Z","eventFormatVersion":"1.0 beta","subsystem":"organizations"}

OrganizationDeactivated 

{"operator":{"email":"NXFzffOzayF9XOB5Rr3VotNkucC0qGCBNtvbvFnzc3Fx7TNYDqE57JT0JH2c11SZzXvQ1ja3uEoxdkH7aNUMzjva8KZlAzRVARmO","id":"000000000B077FF9","interface":"INTERNAL","sessionId":"no_session","sourceIp":"54.176.19.217","type":"UserContext"},"organizationIdentity":{"email":"ritesh@demo.com","organizationName":"Riteshtestemail","firstName":"Ritesh","lastName":"Kumar","orgId":"000000000AF43E5B","deploymentId":"nite"},"eventType":"Audit","severityLevel":"Info","accountId":"000000000AE07391","eventId":"4b23e75c-6ae7-4a19-865e-5f1a89b26823","eventName":"OrganizationDeactivated","eventTime":"2020-12-15T17:59:28.146Z","eventFormatVersion":"1.0 beta","subsystem":"organizations"}
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