Sumo Logic Credits Accounts

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Formerly known as Cloud Flex Credits.

Sumo Logic provides flexible account types within its Credits packaging for any size organization. A credit is a unit of measure that tracks use, whether data ingested (GB), storage, or metrics, throughout a contract period. Credits can be used as needed for your desired purpose. This allows you to carefully manage your account.

This page provides information on the Credits account types you can choose, and then explains how to monitor and manage your account.

Credits - Account Types

You can select from Free, Trial, Essentials, Enterprise Operations, Enterprise Security, or Enterprise Suite Credits accounts.

• Free accounts give you access to most Sumo Logic features, with a credit allocation of 20 credits a day. Credits can be used for logs, metrics, and traces, in any combination that meets your needs. The retention period for logs is 7 days. Free accounts allow three users. Free account holders can upgrade to Sumo Logic paid service agreements in the Sumo Logic UI.

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  Data Management is not available for Free accounts (Trial and paid accounts only).

  Classic UI. To access the Data Management page, in the main Sumo Logic menu select Administration > Account > Data Management.

  New UI. To access the Data Management page, in the top menu select Administration, and then under Account select Data Management. You can also click the Go To... menu at the top of the screen and select Data Management.

• Trial accounts allow you to try all of Sumo Logic's advanced features to understand how Sumo Logic will fit within your organization before you buy. It includes a credit allocation to support a daily data volume limit of 1 GB per day, with 20 users and 30 days of data retention. If you use up the credits allocated for the trial period before the period ends, Sumo Logic’s standard throttling mechanism will be applied to your log ingest, For information on Trial account features, see Cloud Flex Legacy accounts.  

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  Trials are limited to 30 days. If you need to extend your trial period, contact our sales team to inquire about a Proof of Concept (PoC).

• Essentials accounts scale to meet your growing needs for user licenses, data retention, and volume options based on subscription. You can upgrade from a Essential account to either Enterprise Operations, Enterprise Security, or Enterprise Suite accounts at any time.

• Enterprise Operations accounts are optimized for best practice operational monitoring at any ingest volume.

• Enterprise Security accounts include advanced security capabilities. Enterprise Security is ideal for security operation centers (SOCs). SOC teams can leverage the latest PCI compliance application frameworks and threat detection capabilities.  

• Enterprise Suite accounts are optimized to address the most advanced data insight challenges. Enterprise Suite accounts include all of Sumo Logic’s industry-leading capabilities including Sumo Logic’s Tiered Analytics.

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  Ingest Budgets are only available for Enterprise Operations, Enterprise Security, and Enterprise Suite accounts. Ingest budgets control the capacity of daily log ingestion volume sent to Sumo Logic from collectors.

  It's important to keep track of your daily data usage. For tips on how to monitor and limit the data you're sending to Sumo Logic, see Log Ingestion.

Features by subscription type

The following table provides a summary list of key features by Credits package accounts.

Feature	Free	Trial	Essentials	Enterprise Operations	Enterprise Security	Enterprise Suite
Audit Index
Audit Event Index
Cloud SIEM					Activation required*	Activation required*
Cloud SOAR						Activation required*
CrowdStrike Threat Intel
Collector Management API
Data Forwarding
Data Tiers
Data Volume Index
Field Extraction
Global Intelligence
Ingest Budgets
Log Data storage
Log Data Continuous Volume
Log Data Frequent Tier Volume
LogReduce
Lookup Tables
Metrics
Metrics data retention
Metrics volume
Monitors
Partitions
PCI Compliance App
Real Time Alerts
Real User Monitoring (RUM)
Root Cause Explorer
SAML
Scheduled Views
Search Job API
Support
Sumo Logic Apps
Traces	Up to 1.5GB per day*	Up to 5GB per day	5GB per day
User and Role APIs

* Contact your account manager to customize your account to meet your organization's needs.

Account Page

The Account Overview tab of the Account page for Credits displays information about your Sumo Logic organization, account type, contract and billing periods, number of credits you've used, as well as live dashboards and real time alerts. The account owner can reassign the Account Owner role from this page.

Classic UI. To access the Account Overview tab, in the main Sumo Logic menu select Administration > Account > Account Overview.

New UI. To access the Account Overview tab, in the top menu select Administration, and then under Account select Account Overview. You can also click the Go To... menu at the top of the screen and select Account Overview.

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This page is strictly access controlled. You must have a role that grants you the View Account Overview capability to view the Account Overview tab. 

Data Tiers are available as part of the Enterprise Suite Package Account, and provide economic flexibility by aligning your analytics to the value of your data. By using the Continuous, Frequent, and Infrequent Tiers, you can segment your data by use case and analytics needs, thus optimizing your analytics investments.

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For more information on Data Tiers, contact your Sumo Logic account manager.

The Account page provides an at-a-glance view of your account information in the following panels.

Top left panel 

• Organization. Displays the name of your Sumo Logic organization, and its hexadecimal organization ID number. This helps Sumo identify your account.
• Plan Type. Displays your account type for your Sumo Logic subscription such as Essentials or Enterprise Suite
• Contract Period. Displays the start and end dates of your contract period.
• Live Dashboard Panels and Real Time Alerts Count. A count of all real-time activity in your account.

Total Credit Usage 

• Credits Used. Displays the number of credits used and the percentage used since the beginning of your current contract.
• Credits remaining. Displays number of credits remaining as well as the percentage of credits used since the beginning of your current contract.
• Total Credits Usage Breakdown. Displays the total consumed contract credits and promotional credits of your current contract.

Usage Forecast

The usage forecast gives you an opportunity to see the potential end of the current credits and an estimate on when those credits will end.

• Upgrade Plan. Link to the upgrade account page, where you can message your request for an account upgrade to your account manager.
• Forecasted use. Predicts your credit usage by end of the contract period.
• Credits exhaust. The predicted number of days and the exact date when we estimate your current credits will be exhausted.
• Dynamic forecast. You can now see predicted credit usage based on the past trends for 7, 30, or 90 days that can be selected from the dropdown.

Usage Details by Category

• Usage Details. Shows graphs that represent detail usage of Sumo Credits by ingest, storage, or any type of data service utilized from the start of the contract period.
• Usage Categories. Table displaying the credits used, % of credits used, and units by usage categories, ingest type and promotional credits usage.
• Usage % Change. Indicates the difference in credit usage for a selected usage category over time. For example, if you choose the date from Jan 1 to Jan 7, it will show the usage difference between Dec 25 to Dec 31 and Jan 1 to Jan 7 for each usage category.

Promotional Credits

There are times when Sumo Logic promotes services and consumables through the provision of Promotional Credits. Promotional Credits are non-transferrable and auto-expire at the end of the promotion period. In other words, if the Promotional Credits are not used within the promotion period, they do not carry over. They are of a "use it or lose it" nature. Promotional Credits are specific to a promotion and cannot be used for any service. The criteria, including promotion period, are listed in your contract. Promotional Credit consumption is calculated separately from the credits you paid for in your contract period. Promotional Credits are utilized as the priority credit for the specified credit variable.

For example, if your contract period is licensed for 100,000 credits and 10,000 promotional credits for "Metrics” and you're using all your credits for metrics, Promotional Credits will be the first 10,000 credits used. Once the Promotional Credits are depleted, paid credits will  be  used for metrics. The ability to filter down to the focused credit component and see more detailed patterns extends to Promotional Credits as well as paid credits. For more information, see Monitoring Promotional Credit Usage.

• Promotional Credits bar graphs show the rate at which you are consuming your allocated Promotional Credits.

Viewing the account information

To view the Account page, do the following:

1. Log in to your Credits account.
2. Classic UI. In the main Sumo Logic menu, select Administration > Account > Account Overview.
   New UI. In the top menu select Administration, and then under Account select Account Overview. You can also click the Go To... menu at the top of the screen and select Account Overview.

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You must have a role that grants you the View Account Overview capability to view the Account Overview tab. 

Be aware of the following features:

• Details of Credit Usage allow you to review your consumption by usage categories and credit types.
• Credit baseline allows you to track the credit consumption against the plans expected credit usage.
• View consumption by day, week, or month.
• View consumption on Line or Column time series chart.
• View consumption by time period.
• Download a report on usage, or just on credits usage as a CSV file.
• View the detailed usage data for any time period on the chart by hovering over the chart.

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If you are the Sumo Logic account owner, your Account page also displays a Manage Organization section. For instructions on this options, see Manage Organization.

Monitoring account usage 

The Usage (Sumo Credits) panel at the bottom of the Account Overview page provides at-a-glance analytics with which you can intuitively monitor your account usage in comparison to your contract capacity. In the Usage panel, you can do the following:

• Review your usage to date.
• Review usage forecast based on usage to date.
• View data usage comparisons for data tiers.
• View data comparisons for total storage or metrics.
• Drill into a selected time interval for a more granular view of usage data.
• Monitor Promotional Credit usage.

Usage categories

The Usage Details panel contains the following usage categories:

• Continuous Ingest. Credits used for logs ingested into the Continuous Tier.
• Frequent Ingest. Credits used for logs ingested into the Frequent Tier.
• Infrequent Ingest. Credits used for logs ingested into the Infrequent Tier.
• Infrequent Scan. Credits used to scan data for Infrequent Tier searches.
• Cloud SIEM Ingest. Credits used for logs ingested into Cloud SIEM.
• Metrics Ingest. Credits used for metrics ingested.
• Storage. Credits used for log storage in the Continuous and Frequent Tiers. 
• Infrequent Storage. Credits used for log storage in the Infrequent Tier. 
• Promotional categories. See Monitoring Promotional Credit usage.

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The usage data on this page is updated frequently to reflect the near-real time status of your account. However, please note that storage is calculated based on the total daily storage volume and reported on the next day. It may take some time before the storage usage for the previous day is fully displayed on the UI.

Changing views and time intervals

The Sumo Logic Account page allows you to easily monitor your data usage over selected time intervals, including total storage and metrics usage.

To switch between views and time interval displays:

1. Classic UI. In the main Sumo Logic menu, select Administration > Account > Account Overview.
   New UI. In the top menu select Administration, and then under Account select Account Overview. You can also click the Go To... menu at the top of the screen and select Account Overview.

   The Account page appears with the Account Overview tab shown by default. From this tab you can see your subscription type, current credit usage, and forecasted usage as well as drill down by data tier or promotional credit type.

2. To only view data for a specific analytic type or types, go to the bottom of the Usage Details panel and click the check box next to the analytic type or types you want to exclude.

3. To toggle an analytic data type back on, click the blank icon next to the data type name.

   The analytic data type reappears in the graph and the credit usage for the data type is once again included.

4. To change the aggregation of the data, click the Group by arrow and choose day, week, or month from the dropdown list. The default is View By Day.

Drilling into usage data

You can easily drill into usage graph for a more granular view of the data, with the added ability of scrolling through the display with a swipe of your cursor.

To drill into usage data, do the following:

1. In the Usage Details panel, drag your cursor over the graph intervals you want to analyze in greater detail.

2. To scroll through the data, click the Zoom (magnifying glass) icon to toggle On the Pan feature, then select the background and drag your cursor to the left and right. Optionally, hover the cursor over an area on the chart to view a pop-up with detailed information.

Monitoring Promotional Credit usage

You can filter for a focused credit component to assess your Promotional Credit usage, in the same way you drill into usage data for paid credits.

To monitor your Promotional Credit usage:

1. In the Details Credits Usage panel, deselect all Usage Categories. Only Promotional credits will remain.

2. To only view data for a specific analytic type, deselect individual options under Promotional Credits such as Continuous Ingest, Storage, or Infrequent Ingest to see those options removed from the Credits used chart.