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Sumo Logic Flex Accounts

Sumo Logic provides flexible account types within its Flex packaging for any size organization with a credit-based capacity measurement. A credit is a unit of measure that tracks use, whether data ingested (GB), storage, or metrics, throughout a contract period. Credits can be used as needed for your desired purpose. This allows you to carefully manage your account.

This page provides information on the Flex Credits account types you can choose, and then explains how to monitor and manage your account.

Account types​

You can select from Free, Trial, or Enterprise Suite Flex accounts.

  • Free accounts give you access to most Sumo Logic features, with a credit allocation of 1.25 credits a day. Credits can be used for logs, metrics, and traces, in any combination that meets your needs. The retention period for logs is 7 days. Free accounts allow three users.

    note

    Data Management is not available for Free accounts (Trial and paid accounts only).

    Classic UI. To access the Data Management page, in the main Sumo Logic menu select Administration > Account > Data Management.

    New UI. To access the Data Management page, in the top menu select Administration, and then under Account select Data Management. You can also click the Go To... menu at the top of the screen and select Data Management.

  • Trial accounts allow you to try all of Sumo Logic's advanced features to understand how Sumo Logic will fit within your organization before you buy. It includes a credit allocation to support a daily data volume limit of 1 GB per day providing approximately 500GB of search data volume daily or 15TB of search volume, 20 users, and 30 days of data retention. If you use up the credits allocated for the trial period before the period ends, Sumo Logic’s standard throttling mechanism will be applied to your log ingest. For information on Trial account features, see Cloud Flex Legacy accounts.

    note

    Trials are limited to 30 days. If you need to extend your trial period, contact our sales team to inquire about a Proof of Concept (PoC).

  • Enterprise Suite Flex accounts are optimized to address the most advanced data insight challenges. Enterprise Suite accounts include all of Sumo Logic’s industry-leading capabilities.

    note

    Ingest Budgets are only available for Enterprise Suite Flex accounts. Ingest budgets control the capacity of daily log ingestion volume sent to Sumo Logic from collectors. For tips on how to monitor and limit the data you're sending to Sumo Logic, see Log Ingestion.

Features by subscription type​

The following table provides a summary list of key features by Flex package accounts. For Free and Trial account details, see the details for Cloud Flex Legacy accounts.

FeatureFreeTrialEssentialsEnterprise Suite Flex
Advanced Span Analyticscheckcheck
AI-driven Alertingcheckcheck
Alerting Integrations (Slack, PagerDuty, ServiceNow, etc.)checkcheckcheck
Alert Responsecheckcheckcheck
Anomaly Detectioncheckcheck
Anomaly Rulescheck
APM and Distributed Tracingcheckcheck
Application Observabilitycheckcheckcheck
Audit Indexcheckcheckcheckcheck
Automated Log-level Detectioncheck
Automated Playbookscheckcheckcheck
Automated Remediationcheckcheck
Automation Service (playbooks for Insight enrichment, notifications, and containment actions)checkcheckcheck
AWS CloudTrail and Amazon Guard Duty Threat Benchmarkingcheckcheck
Case Managercheck
Cloud Infrastructure Securitycheckcheck
Cloud Log Managementcheckcheckcheck
Cloud SIEMActivation required*
Cloud Security Posture Monitoringcheckcheck
Cloud SOARActivation required*
Collector Management APIcheckcheckcheck
Compliance and Audit Loggingcheckcheck
CrowdStrike Threat Intelligencecheckcheck
Customizable Dashboardscheckcheckcheck
Data Forwardingcheckcheck
Data Volume Indexcheckcheck
Enterprise Audit and Logging Dashboardscheckcheck
Entity Normalizationcheckcheck
Entity Relationship Graphcheck
Entity Timelinecheck
Field Extractioncheckcheckcheck
Geo IP Lookupscheckcheck
Global Intelligence Service appscheck
Historical and Live Streaming Dashboardscheckcheckcheck
Ingest Budgetscheckcheck
Insight Global Confidence Scorescheck
Insight Rules Engine (including 900+ out-of-the-box rules)check
Insight Trainercheck
Kubernetes Observabilitycheckcheckcheck
Live Tail for Streaming Logscheckcheckcheck
LogReduce©, LogCompare, and LogExplaincheckcheckcheckcheck
Log Data Continuous Volumecheckcheckcheck
Log Data Frequent Tier Volumecheckcheck
Log Data storagecheckcheckcheck
Log Search and Visualizationscheckcheckcheck
Log Search APIcheck
Lookup Tablescheckcheckcheck
Management APIscheckcheckcheck
Metricscheckcheckcheck
Metrics based SLOscheck
Metrics data retentioncheckcheckcheck
Metrics Predict Operatorscheck
Metrics volumecheckcheckcheck
MITRE ATT&CK Coverage Explorercheck
Monitorscheckcheckcheck
Multi-Cloud Observability (AWS, Azure GCP)checkcheckcheck
OTel Data Onboardingcheckcheckcheck
OTel for K8s Logs and Eventscheck
Partitionscheckcheckcheck
PCI Compliance Apps and Dashboards for Audit Readinesscheckcheck
Playbooks (including complete Sumo Logic playbook catalog)check
Predictive Analytics and Outlier Detectioncheckcheckcheck
Progressive Automationcheck
Real Time Alertscheckcheckcheck
Real User Monitoring (RUM)checkcheckcheck
Reliability Management (SLIs/SLOs)check
Risk Assessmentcheckcheck
Root Cause Explorercheck
Scheduled Alert Mutingcheck
Scheduled Viewscheckcheckcheck
Service Mapscheckcheck
Single sign-on (SSO) with SAMLcheckcheckcheckcheck
Software Development Optimizationcheckcheckcheck
Sumo Logic Appscheckcheckcheckcheck
Supervised Active Intelligencecheck
Supportcheckcheckcheck
Tracescheck
Up to 1.5GB per day*
check
Up to 5GB per day
check
5GB per day
Usage Management - Advancedcheck
Usage Management - Basiccheckcheckcheck
User and Role APIscheckcheckcheck
War Roomcheck

* Contact your account manager to customize your account to meet your organization's needs.

Account Page​

The Account Overview tab of the Account page displays information about your Sumo Logic organization, account type, contract and billing periods, number of credits you've used, as well as live dashboards and real time alerts. The account owner can reassign the Account Owner role from this page.

Classic UI. To access the Account Overview tab, in the main Sumo Logic menu select Administration > Account > Account Overview.

New UI. To access the Account Overview tab, in the top menu select Administration, and then under Account select Account Overview. You can also click the Go To... menu at the top of the screen and select Account Overview.

permissions required

To view the Account Overview tab, you must have a role that grants you the View Account Overview capability.

The Account page provides an at-a-glance view of your account information in the following panels.

Top left panel ​

  • Organization. Displays the name of your Sumo Logic organization, and its hexadecimal organization ID number. This helps Sumo identify your account.
  • Plan Type. Displays your account type for your Sumo Logic subscription such as Trial or Enterprise Suite Flex.
  • Contract Period. Displays the start and end dates of your contract period.
  • Live Dashboard Panels and Real Time Alerts Count. A count of all real-time activity in your account.

Total Credit Usage ​

  • Credits Used. Displays the number of credits used and the percentage used since the beginning of your current contract.
  • Credits remaining. Displays number of credits remaining as well as the percentage of credits used since the beginning of your current contract.
  • Total Credits Usage Breakdown. Displays the total consumed contract credits and promotional credits of your current contract.

Usage Forecast​

The usage forecast gives you an opportunity to see the potential end of the current credits and an estimate on when those credits will end.

  • Upgrade Plan. Link to the upgrade account page, where you can message your request for an account upgrade to your account manager.
  • Forecasted use. Predicts your credit usage by end of the contract period.
  • Credits exhaust. The predicted number of days and the exact date when we estimate your current credits will be exhausted.
  • Dynamic forecast. You can now see predicted credit usage based on the past trends for 7, 30, or 90 days that can be selected from the dropdown.

Usage Details by Category​

  • Usage Details. Shows graphs that represent detail usage of Sumo Credits by ingest, storage, or any type of data service utilized from the start of the contract period.
  • Usage Categories. Table displaying the credits used, % of credits used, and units by usage categories, ingest type and promotional credits usage.
  • Usage % Change. Indicates the difference in credit usage for a selected usage category over time. For example, if you choose the date from Jan 1 to Jan 7, it will show the usage difference between Dec 25 to Dec 31 and Jan 1 to Jan 7 for each usage category.

Promotional Credits​

There are times when Sumo Logic promotes services and consumables through the provision of Promotional Credits. Promotional Credits are non-transferrable and auto-expire at the end of the promotion period. In other words, if the Promotional Credits are not used within the promotion period, they do not carry over. They are of a "use it or lose it" nature. Promotional Credits are specific to a promotion and cannot be used for any service. The criteria, including promotion period, are listed in your contract. Promotional Credit consumption is calculated separately from the credits you paid for in your contract period. Promotional Credits are utilized as the priority credit for the specified credit variable.

For example, if your contract period is licensed for 100,000 credits and 10,000 promotional credits for "Metrics” and you're using all your credits for metrics, Promotional Credits will be the first 10,000 credits used. Once the Promotional Credits are depleted, paid credits will be used for metrics. The ability to filter down to the focused credit component and see more detailed patterns extends to Promotional Credits as well as paid credits. For more information, see Monitoring Promotional Credit Usage.

  • Promotional Credits bar graphs show the rate at which you are consuming your allocated Promotional Credits.

Viewing your account information​

You can view you account information on the Account Overview tab.

Classic UI. To access the Account Overview tab, in the main Sumo Logic menu select Administration > Account > Account Overview.

New UI. To access the Account Overview tab, in the top menu select Administration, and then under Account select Account Overview. You can also click the Go To... menu at the top of the screen and select Account Overview.

permissions required

To view the Account Overview tab, you must have a role that grants you the View Account Overview capability.

Be aware of the following features:

  • Details of Credit Usage allow you to review your consumption by usage categories and credit types.
  • Credit baseline allows you to track the credit consumption against the plans expected credit usage.
  • View consumption by day, week, or month.
  • View consumption on Line or Column time series chart.
  • View consumption by time period.
  • Download a report on usage, or just on credits usage as a CSV file.
  • View the detailed usage data for any time period on the chart by hovering over the chart.
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