Upgrade a Sumo Logic Credits Account

This page explains how to upgrade a Free or Trial Sumo Logic account to Essentials and adjust existing Essentials plans.

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You must be an account administrator to upgrade your Sumo Logic plan.

Upgrade a Free or Trial Credits account to Essentials

Using our self-service checkout, you can upgrade to an Essentials plan in minutes using a credit card—no need to interact with the sales team.

Essentials plans is ideal for:

• Small to medium-sized businesses seeking quick and independent onboarding.
• IT professionals, developers, and analysts who need rapid access to advanced features for security, monitoring, and analytics.

What's a Sumo Credit?

Sumo Credit is a unit of measure used to flexibly pay for any products (for example, logs, metrics, or storage) within your plan. It allows you to allocate resources as needed, helping to avoid unnecessary waste.

Follow the below steps to upgrade from a Free or Trial Credits account to an Essentials plan:

1. Classic UI. In the main Sumo Logic menu, select Administration > Account > Manage Plan.
   New UI. In the top menu select Administration, and then under Account select Manage Plan. You can also click the Go To... menu at the top of the screen and select Manage Plan.
2. Click Upgrade in the Essentials card to upgrade your plan to Essentials.
   
   note

   Contact the Sumo Logic sales team if you want to upgrade your plan to Enterprise Suite, and for any additional services.

3. Choose Monthly Subscription or Annual Subscription billing type for your plan, and click Continue.
4. Enter the credit card information and billing address. Once your payment is processed, your account will be upgraded, granting you immediate access to premium features. The payment is calculated for the full day on which you confirm and pay. Your subscription begins at midnight PST on that day.

Adjusting Essentials plans

You can switch between Essentials plans or update billing cycles as needed. Changes take effect immediately or at the next billing cycle, depending on your request.

The table below explains our Essentials plan billing plan change policies.

Plan type	Immediate plan change allowed?	What happens at 100% credit depletion?	When are overages charged?	When are plan changes charged?
Month-to-month	Yes	Overage allowed	At the start of the next billing cycle	At the start of the next billing cycle
Month-to-annual	No	Overage allowed	At the start of the next billing cycle	At the start of the next billing cycle
Annual-to-annual	No	Immediate plan renewal	N/A	At credit depletion or at the next billing cycle
Annual-to-month	No	Immediate plan renewal	N/A	At credit depletion or at the next billing cycle

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• There is no carry forward of unused credits in any plan type.
• Customers using order forms for billing cannot switch to self-service payments.
• Downgrades to the Free account are not supported through the checkout interface.
• Downgrades between paid plans take effect at the start of the next billing cycle.

To modify your payment details, see Manage Billing Information. If you encounter issues during your upgrade, contact Support.

Enterprise plans

If your needs exceed Essentials plan capabilities, contact Sales to explore Enterprise plan features like Cloud SIEM and advanced tiered analytics. Our team is here to help you find the best fit for your organization.

Cancel your account

Looking to cancel your Sumo Logic subscription? See Close or Cancel a Sumo Logic Account.