Verification for Secure Third-Party Service Access
Within Sumo Logic, several links in the Help menu connect to third-party services, such as Documentation, Support, and Community.
For security reasons, Sumo logic users may only access these third-party services once you verify your email address. If you have a Sumo Logic username and password, then your email address is verified.
Users that do not authenticate to Sumo Logic using a username and password are required to complete the email verification process. This usually applies to users that log in using a third-party Single Sign-On (SSO) service implementing SAML, users that access Sumo Logic from the Heroku add-on, and users of other Sumo Logic integration partners that provide SSO.
To verify your email:
-
Go to Help > Community (or Support).
-
You will be prompted to verify your email. Click Send Verification Email.
-
Check your email for the Sumo Logic Email Verification Request.
-
Open the email and click Verify Your Email.
Your email is verified, and you will be given access to the third-party service.
Secure Third-Party Access and New Organizations
When you create a new Sumo Logic organization, you will be logged in automatically the first time without using a password. This account is not yet activated or verified for SSO third-party access, but an activation email will be sent to you automatically.
If you have not yet activated your account, if you try to access a link in the Help menu connected to third-party services, such as Community (Salesforce), you will be prompted to activate your account, and a new activation email will be sent. You must activate your account via the email before you can access a third-party service through Sumo Logic.
To activate your account:
-
Go to Help > Community (or Support).
-
You will be prompted to activate your account. Click Send Activation Email.
-
Check your email for Activate your Sumo Logic Account!
-
Open the email and click Activate Now.
Your account is activated, and you will be given access to the third-party service.