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Version: 1.1
Updated: Jun 30, 2023

Interact with FreshDesk contacts and tickets.


  • Get All Agents (Enrichment) - Gather a list of all available agents.
  • List Canned Response Folders (Enrichment) - Gather a list of canned response folders.
  • Get Canned Response In Folder (Enrichment) - Gather information from a specific canned response folder.
  • Get All Contacts (Enrichment) - Gather a list of all available contacts.
  • Get Groups (Enrichment) - Gather a list of all available groups.
  • Get Ticket Conversations (Enrichment) - Get a specific ticket conversation.
  • View Ticket (Enrichment) - View details of a specific ticket.
  • Get All Tickets (Enrichment) - Get all tickets.
  • Add Reply (Containment) - Add a replay to an existing conversation.
  • Create Note (Containment) - Create a new note.
  • Create Ticket On FreshDesk (Containment) - Create a new ticket in FreshDesk.
  • Create Ticket With Attachment (Containment) - Create a new ticket with an attachment.
  • Delete Ticket (Containment) - Delete an existing ticket.
  • Update Ticket On FreshDesk (Containment) - Update a specific ticket in FreshDesk.

Change Log

  • March 20, 2020 - First upload
  • April 21, 2022 - New logo
  • June 30, 2023 (v1.1) - Updated the integration with Environmental Variables
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