Neurons ITSM
Version: 1.1
Updated: Jul 06, 2023
Ivanti Neurons ITSMis IT service management solution that transforms help desks and support teams into strategic business.
Actions
- List Incidents (Enrichment) - Fetches all records for incidents.
- Create Problem (Containment) - Creates problem.
- Create Change (Containment) - Creates change.
- Create Incident Neurons ITSM (Containment) - Creates incident.
- Close Incident (Containment) - Close an incident using a quick action.
Neurons ITSM configuration
To access Neurons for ITSM, specify the URL for your tenant that has been sent to you by email.
To view your API Key from the Configuration Console, click Configure > Security Controls > API Keys to open the API Keys workspace. The application displays the API keys. Copy your key.
Configure Neurons ITSM in Automation Service and Cloud SOAR
Before you can use the integration, you must configure it so that the vendor can communicate with Sumo Logic. For general guidance, see Configure Authentication for Integrations.
- Access App Central and install the integration.
- Select the installed integration in the Integrations page.
Classic UI. In the main Sumo Logic menu, select Automation and then select Integrations in the left nav bar.
New UI. In the main Sumo Logic menu, select Automation > Integrations. You can also click the Go To... menu at the top of the screen and select Integrations. - Select the integration.
- Hover over the resource name and click the Edit button that appears.
- In the Add Resource dialog, enter the authentication needed by the resource. When done, click TEST to test the configuration, and click SAVE to save the configuration.
- Tenant URL. Enter your tenant url.
- API Key. The API Key you copied earlier.
For information about Neurons for ITSM, see Neurons or ITSM documentation.
Change Log
- August 25, 2022 - First upload
- September 1, 2022 - New Logo
- July 6, 2023 (v1.1)
- Updated the integration with Environmental Variables
- Changed type to Notification for following actions:
- Create Change
- Create Incident Neurons
- Create Problem